Privacy Policy

Privacy Policy

The Glo Lab Last updated: 6 July 2026 Contact: info@shopglolab.com

The Glo Lab ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over it. It applies to visitors and customers of [SITE URL], including customers based in South Africa, the United States, the United Kingdom, Australia, and elsewhere.

Because we serve clients across multiple countries, this policy is written to comply with South Africa's Protection of Personal Information Act (POPIA), and to align, where relevant, with the UK/EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) for our international clients. Where these laws differ, we apply whichever standard gives you the greater protection.

1. Information We Collect

We may collect the following categories of information:

  • Identity and contact information — name, email address, phone number, billing and delivery address.
  • Account information — login credentials, order history, subscription status (for The Glo Method).
  • Booking information — appointment times, practitioner notes relevant to your Glo Sessions, and any health-related information you voluntarily share with us in the course of a consultation.
  • Payment information — processed by our third-party payment providers; we do not store full card numbers on our own servers.
  • Technical information — IP address, browser type, device information, and cookies (see Section 6).
  • Communications — records of emails, forms, or messages you send us.

2. Special Category / Health Information

If you share health-related information with us as part of a Glo Session or The Glo Method (for example, your goals, medical history relevant to a protocol, or practitioner notes), we treat this as sensitive information under POPIA and GDPR. We collect and use this information only:

  • With your consent, given at the time of booking or consultation;
  • To the extent necessary to provide the service you've requested; and
  • Subject to stricter internal access controls than our general customer data.

You may withdraw consent for us to hold this information at any time by contacting [SUPPORT EMAIL], though this may limit our ability to continue providing certain services to you.

3. How We Use Your Information

We use your personal information to:

  • Process orders, bookings, and subscription payments;
  • Communicate with you about your order, appointment, or subscription;
  • Provide practitioner guidance as part of Glo Sessions or The Glo Method;
  • Send you marketing communications, where you have opted in (see Section 7);
  • Improve our website, products, and services;
  • Comply with legal, tax, and regulatory obligations; and
  • Detect and prevent fraud or misuse of our website.

4. Legal Basis for Processing (GDPR / POPIA)

Where applicable, we rely on one or more of the following legal bases to process your information: your consent, the necessity of processing to perform a contract with you (e.g. fulfilling an order or booking), our legitimate business interests (e.g. fraud prevention, service improvement), and compliance with legal obligations.

5. Who We Share Your Information With

We do not sell your personal information. We may share it with:

  • Service providers who help us operate our business — payment processors, booking/scheduling platforms, email marketing platforms, hosting providers, and CRM systems;
  • Professional advisors such as accountants or legal counsel, where necessary;
  • Regulatory or law enforcement bodies, where required by law; and
  • A buyer or successor, in the event of a business sale, merger, or restructuring.

All third-party service providers are required to protect your information and use it only for the purposes we've authorised.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep you logged into your account;
  • Remember items in your cart;
  • Understand site traffic and usage (analytics); and
  • Deliver relevant marketing, where you have consented to this.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality (for example, checkout may not work correctly without essential cookies).

7. Marketing Communications

We will only send you marketing emails (such as our "Glo Edit" newsletter) if you have opted in — for example, by submitting your email via our newsletter sign-up or by ticking a consent box at checkout. You can unsubscribe at any time using the link in any marketing email, or by emailing info@shopglolab.com

8. International Data Transfers

As we serve customers outside South Africa, your information may be transferred to and processed in countries other than your own, including South Africa, and stored on servers operated by our service providers (which may be located internationally, e.g. cloud hosting or email platforms based in the US or EU). Where we transfer personal information internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with POPIA and, where applicable, GDPR.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes described in this policy;
  • Meet our legal, tax, and accounting obligations; and
  • Resolve disputes and enforce our agreements.

When information is no longer needed, we securely delete or anonymise it.

10. Your Rights

Depending on where you are located, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Request deletion of your personal information ("right to be forgotten");
  • Object to or restrict certain processing;
  • Withdraw consent at any time (without affecting processing carried out before withdrawal);
  • Request a copy of your data in a portable format;
  • Lodge a complaint with a relevant regulator — in South Africa, the Information Regulator(enforcement@inforegulator.org.za); in the UK, the Information Commissioner's Office (ICO); or your relevant state/national authority elsewhere.

To exercise any of these rights, contact us at info@shopglolab.com. We will respond within the timeframe required by applicable law.

11. Data Security

We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are not directed at, and should not be used by, anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites (e.g. social media, payment providers). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies independently.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Material changes will, where required, be communicated to you directly.

15. Our Information Officer / Contact Details

In accordance with POPIA, our designated Information Officer can be contacted regarding any privacy-related query, request, or complaint:

Information Officer: THE GLO LAB Email: info@shopglolab.com