Terms & Conditions

Terms & Conditions

The Glo Lab Last updated: 6 July 2026 | Contact: info@shopglolab.com

1. Acceptance of These Terms

These Terms & Conditions ("Terms") govern your access to and use of shopglolab.com, and any purchase of products, booking of services, or subscription to programmes offered by The Glo Lab ("we," "us," "our"). By accessing this website, purchasing a product, booking a Glo Session, or subscribing to The Glo Method, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.

We are a South African business. These Terms apply regardless of where you are accessing the site from, including our clients in the United States, United Kingdom, and Australia — see Section 14 (Governing Law) for how disputes are handled across jurisdictions.

2. Who Can Use This Site

You must be at least 18 years old to purchase products, book a Glo Session, or subscribe to The Glo Method. By using this site or placing an order, you confirm that:

  • You are 18 years of age or older;
  • You have the legal capacity to enter into a binding agreement; and
  • All information you provide to us is accurate and current.

We reserve the right to refuse service, cancel an order, or terminate an account where we reasonably believe these conditions have not been met.

3. Our Services — Overview

We offer three distinct, separate categories of service. Each is governed by its own terms below, and each is independent of the others — purchasing from The Glo Shop does not entitle you to advice on that purchase via a Glo Session or The Glo Method, and vice versa.

  • The Glo Shop — purchase of physical products, sold subject to our separate Product Disclaimer. See that disclaimer for the regulatory status and intended use of Shop products.
  • Glo Sessions — one-off, practitioner-led skincare and cosmetic product consultations, booked individually. Glo Sessions relate solely to skincare and cosmetic products and routines. Glo Sessions do not provide advice, guidance, or protocols relating to peptides or any product sold via The Glo Shop, regardless of whether you have separately purchased such a product from us.
  • The Glo Method — an ongoing subscription programme providing a monthly meal plan and training (exercise) plan to support general weight-management goals. The Glo Method is a nutrition and fitness programme only. It does not include, reference, or provide advice on the use of any peptide or Shop product, regardless of whether you use one independently of the programme.

Please also read our Full Disclaimer and Product Disclaimer, which form part of these Terms by reference. Nothing on this website, in a Glo Session, or as part of The Glo Method constitutes medical advice, diagnosis, or treatment.

4. Booking Glo Sessions

Glo Sessions are skincare and cosmetic product consultations only. They do not involve, and our practitioners will not provide, advice regarding peptides or any product purchased or available through The Glo Shop. If you have questions about a Shop product, please refer to the product listing and our Product Disclaimer, or contact info@shopglolab.com — a Glo Session is not the appropriate channel for this.

  • Glo Sessions are booked online via our scheduling system and are subject to practitioner availability.
  • A booking is only confirmed once you receive written (email) confirmation from us.
  • Rescheduling: You may reschedule a Glo Session at no charge if you provide at least 24 hours' notice before your scheduled appointment time.
  • Cancellations: Cancellations made with less than 24 hours' notice, or missed appointments ("no-shows"), may be charged at 100% of the session fee, at our discretion.
  • Late arrivals: If you arrive late to a session, we will do our best to accommodate you within the remaining time, but the session may be shortened or forfeited without a refund if you arrive more than [15] minutes late.
  • We reserve the right to reschedule or cancel a session on our end (e.g. practitioner illness) and will offer you a full refund or a rebooking at no additional cost in that event.

5. The Glo Method — Subscription Terms

The Glo Method is a monthly meal plan and training (exercise) plan designed to support general weight-management goals. It is a nutrition and fitness programme only, and is provided regardless of whether you use any peptide or product purchased from The Glo Shop — The Glo Method does not include advice on, or reference to, the use of any such product. If you are using a Shop product alongside The Glo Method, these remain two entirely separate services and this subscription does not constitute guidance on that product's use.

  • The Glo Method is offered on a recurring subscription basis (e.g. monthly), billed automatically to the payment method you provide at sign-up.
  • Billing cycle: Your subscription renews automatically on the same date each billing cycle until you cancel. You authorise us to charge your chosen payment method for each renewal.
  • Price changes: We will give you at least [30] days' notice by email of any change to your subscription price. Continuing your subscription after that notice period constitutes acceptance of the new price.
  • Cancellation: You may cancel your subscription at any time via your account dashboard or by emailing info@shopglolab.com. Cancellation takes effect at the end of your current billing cycle — we do not provide pro-rated refunds for partial periods already paid for, except where required by law.
  • Access after cancellation: Any digital content, protocols, or member benefits tied to The Glo Method will no longer be accessible once your subscription ends, unless otherwise stated.
  • Failed payments may result in suspension of your subscription and associated benefits until payment is successfully processed.

6. Purchases, Pricing, and Payment

  • All prices are listed in [ZAR / GBP] and are subject to change without notice, though changes will not affect orders already confirmed.
  • We accept payment via the methods displayed at checkout. Payment is processed securely by our third-party payment provider(s); we do not store your full card details.
  • We reserve the right to refuse or cancel any order, including after payment has been taken, if we suspect fraud, pricing errors, or a violation of these Terms. In such cases you will receive a full refund.
  • Import duties, taxes, or customs charges for international orders (US, UK, AU, or elsewhere) are the responsibility of the customer and are not included in our listed prices unless stated otherwise.

7. Shipping and Delivery

  • Estimated delivery timeframes are provided at checkout and are not guaranteed — delays caused by couriers, customs, or circumstances beyond our reasonable control are not our responsibility.
  • Risk in the products passes to you once the order has been handed to our courier or postal service.
  • It is your responsibility to provide an accurate delivery address. We are not liable for orders lost or delayed due to incorrect address information provided by you.

8. Returns, Refunds, and Exchanges

  • Change of mind: Due to the nature of our products (health, wellness, and personal-use items), we are not able to accept returns or offer refunds for change-of-mind purchases once an order has shipped, except where required by applicable consumer protection law.
  • Damaged or incorrect items: If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at info@shopglolab.com with your order number and photographic evidence. We will arrange a replacement, store credit, or refund at our discretion.
  • Glo Sessions and The Glo Method: Refunds for services follow Sections 4 and 5 above respectively.
  • Any approved refund will be processed to your original payment method within 7-14 business days.
  • We reserve the right to decline a return or refund request that does not meet the conditions above.

9. Your Account

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

10. Intellectual Property

All content on this website — including text, graphics, logos, protocols, the "Glo Journeys" methodology, and The Glo Method materials — is owned by or licensed to The Glo Lab and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

11. Prohibited Use

You agree not to:

  • Use this website for any unlawful purpose;
  • Attempt to gain unauthorised access to our systems or another user's account;
  • Reproduce, resell, or redistribute our products, protocols, or Glo Method content without authorisation;
  • Use our products in any manner inconsistent with the Product Disclaimer.

We may suspend or terminate your access to the website, your account, or any subscription if we reasonably believe you have violated this section.

12. Limitation of Liability

To the maximum extent permitted by law:

  • The Glo Lab, its practitioners, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website, our products, Glo Sessions, or The Glo Method.
  • Our total liability for any claim arising from a purchase or service shall not exceed the amount you paid for that specific product, session, or subscription period in question.
  • Nothing in these Terms excludes liability that cannot be excluded under South African law, including under the Consumer Protection Act 68 of 2008, where applicable.

13. Indemnification

You agree to indemnify and hold harmless The Glo Lab, its owners, practitioners, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these Terms, misuse of our products or services, or violation of any applicable law.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa. If you are accessing our services from outside South Africa (including the US, UK, or Australia), you agree that any dispute will nonetheless be resolved under South African law and, where litigation is necessary, in the courts of South Africa, unless mandatory consumer protection law in your local jurisdiction requires otherwise.

We encourage you to contact us directly at [SUPPORT EMAIL] to resolve any concern before pursuing formal dispute resolution.

15. Changes to These Terms

We may update these Terms from time to time. The version posted on this website at the time of your purchase or booking will apply. Continued use of the website or our services after changes are posted constitutes your acceptance of the updated Terms.

16. Contact Us

Questions about these Terms can be directed to:

The Glo Lab - info@shopglolab.com